EAI Product Support Center
On average, EAI customers have been using our products for 7 years. We’re able to forge long-term and committed customer relationships through our dedicated support team’s personalized attention to each client. The ability to capture and retain the details of your business ensures the timely delivery of enhancements and, when requested, customized development projects.Dedicated Support
We employ professionals who develop expertise about your business and operations.
- An Account Manager handles your service and operational needs. This is your single point of contact.
- An experienced Implementation Manager delivers an efficient transition—from business analysis, training and integration with third-party providers
- On-going best practices and knowledge sharing of trends that we develop from our collective experience.
Quality and Reliability
We invest in industry-leading technology and processes to support the successful operation and continued growth of your business.
- Comprehensive business continuity and disaster-recovery systems and policies and geographically dispersed data centers
- Performance and quality is our promise. We perform a Quarterly Business Review with each customer, review system and service performance.
- 24/7 customer support line to support our customers mission critical systems.